Field Force Manager

Field Force Manager helps you manage your mobile workforce.

Verizon Wireless Field Force Manager is a powerful web and handset application that offers location management, driving directions, job dispatch and more.  And with three package choices, it's affordable and able to keep pace with the growth of your business.  Choose the level of service you need:

• Limited: Provides management of your workforce from the field, including detailed travel information.
• Basic: All benefits of the Limited package, with the addition of job dispatch, text-based driving directions and electronic time cards.
• Premium: Enjoy all Limited and Basic features, as well as features that let you know when mobile workers are ready for their next assignment.  It also offers audible and map-enabled driving directions. 

Field Force Manager Package Comparison

How Field Force Manager works
Field Force Manager has two parts: a power Web-based application at the home office, and a mobile phone application for remote workers. Field Force Manager can help your company in three ways:

• Location management – Tracking your workers is as simple as getting online. You can see where workers are now, where they've been, even how fast they’re driving. And you can set up email or text alerts when workers speed or go off-route.
• Electronic timecards – Keep workers in the field, where they belong. Give them the tools to submit timecards on their mobile phones, easily track breaks and lunches, and accurately bill to different jobs. Give yourself the tools to automatically link to timecard data to your payroll system. No more keying handwritten timecards.
• Job dispatch – Your clipboard will gather dust. Your deliveries won’t. Shoot orders to your teams’ mobile phones as soon as they come in, with turn-by-turn directions. Know when they accept and complete job requests. Send the nearest workers to each job, saving time and fuel. Track jobs at every stage and keep records. All of which means faster, better service and happier customers.

Field Force Manager (FFM) is available to business customers that have signed a Major or National Account Agreement. FFM is intended to be used by authorized users of such business customers in the course of legitimate corporate business. Unauthorized or improper use could be a violation of law and may carry civil and criminal penalties. If you are not the intended user, do not use this service. By subscribing to and/or using this service you agree, represent and warrant that: 1) use of FFM will be solely for lawful use and for no other purpose, 2) Verizon Wireless is authorized to access, collect, gather, use and disclose personal location information for all devices with FFM in order to deliver the services, and 3) all disclosures and/or consents from individuals in possession of the devices being tracked and/or monitored will be obtained as required by applicable law, regulation or policy (including but not limited to those relating to individual privacy rights). FFM requires a supported GPS enabled wireless device, specified Calling Plan or Data Plan, downloadable application, valid e-mail address and Internet access for activation and use. Downloading the FFM application requires approximately 2MB of data, however, Data usage for FFM service is included in the monthly subscription fee. FFM may prevent use of other features and services; any incompatible features and services must be canceled in order to use FFM. Verizon Wireless does not guarantee the accuracy of information transmitted, disclosed, displayed or otherwise conveyed or used. Service could be interrupted or disrupted due to atmospheric conditions, inaccurate ephemeris data and other factors associated with use of satellites and satellite data. Always use caution when displaying and disseminating personally identifiable information about yourself or your location to third parties. Do not attempt to enter or change information while driving. Please observe the Verizon Wireless “Drive Responsibly” policy, which can be found at www.verizonwireless.com. From time to time customers with Limited or Basic service may inadvertently be able to access, view and/or use certain features associated with Basic and/or Premium features of FFM, in order to utilize these features on a regular and ongoing basis, fees associated with the Basic or Premium plan shall apply.

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